We currently ship via DHL, Deutsche Post or Hermes. We reserve the right to ship via alternative providers.
All shipments are packed in new heavy duty cardboard boxes to make sure that your order cannot be damaged.
Your order will be shipped by the second business day after we have received your full payment.
Usually shipping takes 1 to 3 business days within Germany, 4 to 12 business days within Europe and, depending on destination, 5 to 25 business days outside Europe.
Shipping costs depend on weight and destination, please see https://www.rockers.de/shipping for shipping costs to your country.
All orders have to be prepaid in Euro, we accept payments via bank transfer, PayPal, cash or cash on delivery.
You will receive our bank details with your order confirmation. Please make sure that we receive the full amount invoiced.
We will receive your PayPal payment almost immediately after you sent it, without us getting in touch with your bank or credit card details. We will provide our PayPal address with your order confirmation. For more information please see www.paypal.com.
You may pay cash if you pick up your order at our shop (Weckenstr. 1, 30451 Hannover, Germany). We will also accept cash sent in a registered letter.
Cash on delivery is possible within Germany only. Payment will be collected upon delivery of your order, additional fees of € 6.00 apply.
Please make sure that we receive your payment within 14 days. Your order will be shipped after we have received your payment. We reserve the right to cancel orders if payment has not arrived after 14 days.
If you are ordering from outside the EU please note that your order may be subject to import duties or import taxes. For more information please contact your national customs office. Also your national postal service or DHL may charge fees for customs clearance. For applicable fees please contact your national postal service or DHL.